arkmc-faq

ArkMC works with lots of UPnP, DLNA, Samsung Click compatible media devices. You can check our proven list of tested devices here. If ArkMC works in series of models, there is a high chance that other devices in a line are compatible too.

Start ArkMC. It will automatically search for all available UPNP servers and renderers in the media network. Select a media file from DMS and send it to available DMR. You can control the playback from Now Playing Tab.

The reasons could be:
– your device is not connected to a Wi-Fi network;
– your network connection is not stable or your router is not working properly;
– if the other device is not UPnP-compliant, it cannot be discovered by ArkMC;
– sometimes, it is necessary to turn off the firewall on your computer. Make sure you consult an IT professional before you make such changes to your machine.

If a movie is purchased from iTunes you will not be able to play or copy it, as it is be DRM protected. This is written in Apple’s Guidelines. Follow this link to know more
It is the same with purchased songs, link. We are currently using a standard Android embedded media player for local playback, and the range of supported media formats depends on the manufacturer of your Android device. You can change Ark DMR settings through a Player software option. You may choose any media player installed on your device which supports certain media files. Note, any 3rd party players cannot be controlled remotely.

The 3rd party media players on your list of players appear depending on what type of a media file you choose. Media server provides content type information, and then the Android/iOS system interprets it and selects a list of 3rd party players which support the playback of your selected media file.

Game consoles such as Xbox and PS are used as media players, but not as media servers.You can read more by following this link. After XBOX or PS has been added in the media network through the Windows Media Center, it becomes available on ArkMC in the DMR List.Here is an article which explains how to connect your device with PS/XBOX and DLNA. Follow the steps written in this article than launch ArkMC without any cables and it will work. Also, remember that PS3/PS4 and XBOX360/One are players not renderers.

At this moment ArkMC does not support background behavior. This feature will be available in the future.

Select a media file from the list on your Win Media Player or any other server. Click the right button and choose “Play to” option, then choose Arkuda DMR from the list of available renderers. >Turn on ArkMC app on your phone or tablet. > Click on ‘Servers’ tab and select a server from the connected devices you want to use (the internal device’s server Arkuda DMS on phone/tablet or the external servers) > Select the photo/image file you want to play or send on the TV, tap on it and a list of available players will be displayed. > Choose a TV ArkMC renderer and tap on it. > Control playback with your phone or tablet.

Turn on ArkMC app > click on ‘Servers’ tab and select a server from the connected devices you want to use (the internal device’s server Arkuda DMS on phone/tablet or the external servers ) > Select the video/audio/image file you want to save from the folders presented, tap on ‘Download’ button in the bottom right corner of the file to start the process of downloading. Try not to lock a device while downloading and you will see the progress bar on the screen, you can find the lock settings here Settings>General>Auto-Lock>change the time to lock. You need to stay online all the time and wait until the downloading progress will be completed. Afterall navigate to the internal device’s server Arkuda DMS on phone/tablet and check the media files in the ‘Documents’ section and they will be there (offline also).

You are able to share any media file you have watched, listened to with your friends via the Social Media Networks or other similar apps, like messengers. Turn on ArkMC app > click on ‘Servers’ tab and select a server from the connected devices you want to use (the internal device’s server Arkuda DMS on phone/tablet or the external servers ) > Select the video/audio/image file you want to play from the folders presented, tap on a file and a list of available players will be displayed in front of you > Select a Player > Choose a Media Player you want to use (iDevice or an external one, for example, TV) > Tap on a media player you have chosen to start streaming > Push the ‘Share’ button in the right corner of the Media Player’s interface to send a media file you have liked via any Social Media network presented in the list, use it in common with friends.

Turn on ArkMC app > click on ‘Servers’ tab and select the internal device’s server Arkuda DMS on phone/tablet > Select the video/audio/image file you want to playback or stream from the folders presented: Video/Music/Photos, tap on a file and a list of available players will be displayed in front of you > Select a Player > Choose a Media Player you want to use (iDevice or an external one, for example, TV) > Tap on a media player you have chosen to start streaming > Press ‘Now Playing’ tab to check the media streaming within a device.

You are able to playback and stream as many files, as to the number of media players you have. Turn on ArkMC app > click on ‘Servers’ tab and select a server from the connected devices you want to use (the internal device’s server Arkuda DMS on phone/tablet or the external servers) > Select the video/audio/image file you want to playback or stream from the folders presented: Video/Music/Photos, tap on a file and a list of available players will be displayed in front of you > Select a Player > Choose a Media Player you want to use (iDevice or an external one, for example, TV) > Tap on a media player you have chosen to start streaming > Press ‘Now Playing’ tab to check the media streaming within a device on TV, MAC, iPad,/iPhone/iPod touch, XBOX, PS. To stream any media on the other phone/tablet you have, make sure you have installed ArkMC on it, to use it as a Media Player and Server.

If it doesn’t work you can do the following:
-check if other UPnP devices are turned on and connected to home network
– check if device running ArkMC is connected to home network
– try restarting ArkMC, device running ArkMC, other UPnP devices or even re-install an app
– check if something is available in Servers and Players tab
– also you can check if an LTE connection is on, turn it off and try again – there can be a problem with Network interface.
– write a letter to Support indicating your problem, your device model and UPnP devices in your home network

ArkMC should be able to find servers and renderers in the network within 1 minute providing that the network connection is running well and consistently and the Wi-Fi router is capable of transferring multicast data packages. If you don’t have any server icons in the list, only the DMS on the device itself, you will need to install a server program on your PC or laptop and allow access to the files you want. An example program is Serviio.

These are the media formats supported by ArkMC:
Image: JPEG, BMP, PNG, TIFF
Audio: MP3, WAVE, AAC, AC-3, LPCM, AMR, WMA, MPEG4, FLAC,
Video: MPEG2-PS, MPEG2-TS, MPEG4, H.264, WMV, GP, AVI, WMV, ASF, MP4, MKV, MPG/MPEG, TS, M2TS, 3GP, VOB, FLV, MOV, M4V

You can try this way. Allow/Disallow photos. Settings->Privacy->Photos – give/deny ArkMC permission.

ArkMC supports subtitles but they depend on the video you are trying to play.
If you are using our integrated media player and there are subtitles in a video file then yes, you will see them. But if you are not using our media player but (for example) Apple integrated, then you will not see the subtitles. When you play a video with subtitles you will see an icon on the right side f your screen near the line of recording. It looks like a message icon. There you can turn them on/off.

Check, please the specs of your TV! Does it support the formats you are trying to play and if it should do, try to stream a different file in another format as a test. Then, try to restart all the devices and the Wi-Fi router, which can be the cause of the problem. There are technical issues with some Samsung TV models, a question of protocol matching. We are working to fix these in later software releases.

Try not to lock a device while downloading and you will see the progress bar on the screen. You need to stay online all the time and then look in your Folder for your downloaded files and they will be there (offline also). You can find the lock settings here Settings>General>Auto-Lock>change the time to lock.

Have you already installed and set up Chromecast on your TV? As if it doesn’t set up properly it won’t work with our app. To work properly, Chromecast must be on the same Wi-Fi network with the devices you are going to use. You need to turn on Chromecast with a device where it is plugged in (TV for example), then choose a video/photo/music file you want to play, tap on an info icon in the upper right corner of the file and there will be an ArkKast (this is Chromecast connected with our app and SDK ArkMC, that’s why it is called ArkKast). Also, if you have already named your Chromecast then this name will be displayed. Tap on a Chromecast from the Media PLayer’s list provided and enjoy streaming. If you are not able to see Chromecast in the Media Player’s list, try to restart all the devices and a Wi-Fi router, the problem can be in it. Check the cables of the connected devices.

As long as you have a wireless network setup at home, an iOS/Android device and Xbox, you can use ArkMC to wirelessly stream media to your TV set. It’s extremely simple, and can be done by following these few easy steps: Step 1. Download ArkMC (the free version works just fine), and launch it. Step 2. Turn on your Xbox, and make sure both it and your iOS/Android device are on the same Wi-Fi network. Step 3. Your iDevice should pop up on your Xbox under the Video/Photo/Music tabs, and you should be able to navigate through your content on either your Xbox or using the ArkMC app. Step 4. That’s it! Select which media you want to stream, kick back and enjoy. If your device doesn’t populate in one of the above-mentioned tabs, navigate to Settings > Network Settings > Media Server Connection on your Xbox and make sure that it says “Enabled.” You can also manually search for media servers in the same menu.

1. Connect your PS and device to your Wi-Fi DLNA operates over Wi-Fi, so it’s essential that the devices you want to connect are both using the same Wi-Fi network. If you have multiple wireless routers in your home, you’ll need to make sure that phone/tablet and PS are on the same network. Once you’re done, load up the ArkMC Application. 2. Configure your PS for media sharing Fire up your PS console and scroll across to Settings. Scroll down to Internet Settings, and then down to Media Server Connection. Make sure this is enabled — if it isn’t, your PS won’t be able to ‘see’ your phone/tablet. 3. Viewing photos, watching video, playing your music Once the connection is established between your console and phone, the media on your phone/tablet becomes listed in the relevant section of the PS’s media bar. Scroll across to the Music/Video/Photo section and expect to see your phone appear as one of the available folders. It should be listed as ‘[Mobile]’. Once you open up the phone, you’ll be (confusingly) presented with folders for all of the available DLNA content — Audio, Pictures, and Video. However, as you’re currently in the PS’s Photo viewer, for instance, music and video won’t throw up any content when you open them. The only folder that will play ball is Pictures, so open that one up. You’ll be presented with a long list of all the images/videos/songs currently stored on your phone’s internal memory, as well as thumbnail images, so you can quickly locate the image you want. Clicking on an image will blow it up to full-screen. As with musical tracks, you can use the PS pad to pause, rewind and fast-forward through the film — just like a proper remote control — even though the actual footage is stored on your handset.

ArkMC works only with UPnP/DLNA, Allshare compatible devices. Check UPnP/Allshare/DLNA Certified® logo on the box or on the back surface of the device or go to the website: this link UPnP/DLNA operates over Wi-Fi, so it’s essential that the devices you want to connect are both using the same Wi-Fi network. Turn on ArkMC app > click on ‘Servers’ tab and select a server from the connected devices you want to use (the internal device’s server Arkuda DMS on phone/tablet or the external servers ) > Select the video/audio/image file you want to play or send on the TV from the folders presented, tap on a file and a list of available players will be displayed in front of you > Select a Player > Choose a Media Player you want to use (iDevice or an external one, for example, TV) > Tap on a media player you have chosen to start streaming > Press ‘Now Playing’ tab to check the media streaming within a device.

Turn on ArkMC app > click on ‘YouTube’ tab and select a Video or Channel from the default list or > Insert the keywords to the Search section to find the Video or Channel you want to >Select the video you want to play from the list presented, tap on a video file and a list of available players will be displayed in front of you > Select a Player > Choose a Media Player you want to use (iDevice or an external one, for example, TV) > Tap on a media player you have chosen to start streaming > Create your own list of Videos or Channels to manage afterward.
The limitation of LITE version is 5-8 Channels per YouTube playlist.

First of all, you need to download media file on your phone or tablet with cable connected to PC iTunes. Unplug your device from PC. Turn on ArkMC app > click on ‘Servers’ tab and select an internal device’s server Arkuda DMS on phone/tablet > Select the Video folder from the folders presented, tap on a file and a list of available players will be displayed in front of you > Select a Player > Choose a Media Player you want to use (iDevice or an external one, for example, TV) > Tap on a media player you have chosen to start streaming